It is with regret that Multiple Sclerosis Limited (MSL) is announcing that the 2020 MS Walk Run + Roll in Sydney, Canberra and Melbourne
FREQUENTLY ASKED QUESTIONS
WHY DIDN'T YOU CANCEL THE EVENT EARLIER?
We have been guided by information supplied from the Australian Government Department of Health. Important to note that as of March 13, 2020 it has still not been declared officially unsafe to attend mass gatherings, however we feel this is the right decision to make to prioritise the health and well-being of the MS Community.
CAN YOU REFUND MY SUPPORTERS THEIR DONATIONS?
The support and generosity of your supporters will provide vital support and services to people with multiple sclerosis. Donations will not be refunded.
WILL I STILL GET MY FUNDRAISING REWARDS?
Absolutely, we will mail you your fundraising rewards to the address provided when you registered. Fundraising rewards will be mailed by 31 March, 2020.
WILL YOU REFUND MY COSTS INCURRED?
Multiple Sclerosis Limited will not refund costs incurred by event participants.
CAN I GET A REFUND FOR EVENT MERCHANDISE PURCHASED?
All Manufacturer Direct and Made to Order merchandise items are final sale and cannot be cancelled, changed, exchanged, returned or refunded after the order has been placed.
DO I NEED TO SEND BACK MY BIB?
You do not need to return your bib, you can simply dispose of it and please remember to recycle.
WHAT DO I DO NOW?
Please take time to thank your supporters and let them know that the event has unfortunately been cancelled, to prioritise the health and well-being of the MS Community. Let them know their support is greatly appreciated and will make a difference to the lives of people living with Multiple Sclerosis.