FREQUENTLY
ASKED QUESTIONS

EVENT

GENERAL

HOW MUCH DOES IT COST TO ENTER?

Current Entry Prices can be found at:

CANBERRALAUNCESTONMELBOURNESYDNEY

Please note, Entry Fees are subject to change at any time, so sign up early to secure the best pricing.

WHAT IS INCLUDED IN MY MS WALK RUN + ROLL REGISTRATION?

You will receive a numbered bib which will serve as your proof of entry and allow us to identify you in case of an emergency. You must wear this bib pinned to your chest at all times while participating in the event. You will also receive a Fundraising Kit, with some resources to assist you in your fundraising efforts.

ARE THERE REST SITES ALONG THE COURSE?

Yes, there will be rest sites along the course with facilities including toilets, water and first aid.

IS THERE A CLOAKROOM WHERE I CAN STORE MY GEAR?

Yes, your gear can be stored at the cloakroom for a (cash only) donation.

WHAT HAPPENS IF IT RAINS?

The MS Walk Run + Roll will go ahead rain or shine unless there is a significant danger to participants because of lightning, storms or strong winds. Participants should be prepared for all weather conditions - bring your raincoat and a smile. We will notify you by text message if we need to cancel the event.

I HAVE LOST MY BIB, CAN I GET ANOTHER ONE?

Call us on 1300 733 690 before the event and we will send you a replacement bib or prepare one for you to collect on the day. Note that for those running, your timing chip will be matched to your bib number so you must contact us prior to the event to ensure that your time is recorded against your name. If your original bib turns up after we have issued you with a replacement, please discard the old bib and use the new one instead.

WHAT SHOULD I DO WHEN I ARRIVE AT THE START SITE?

If you need to register for the event, need to change distance, or require a replacement bib please visit the Entry Kits Marquee and our volunteers will be able to assist you. Both cash and card payments are accepted for event day registrations.

If you have registered and already have your bib, just hang out and enjoy the festivities until the warm up begins.

CAN I TAKE MY DOG TO THE MS WALK RUN + ROLL?

Yes, you are welcome to bring your dog to the walk event (not run); however, you are responsible for its behaviour on the course. Please consider the enjoyment of other participants by keeping your dog on a leash at all times and cleaning up any mess it makes.

I WANT TO DO BOTH THE WALK AND THE RUN – IS THAT ALLOWED?

Yes - if you have registered for the Run and are feeling particularly energetic, you can join us afterward for the Walk without paying a second entry fee.

WHAT SHOULD I DO IF I CAN NO LONGER TAKE PART IN THE EVENT?

Call us on 1300 733 690 or email walkrun@ms.org.au to let us know so we can update our records. Unfortunately, entry fees are not refundable or transferable if you are no longer able to participate in the MS Walk Run + Roll. In exceptional circumstances we do make exceptions for transferring registration fees. If you would like to request to transfer your registration fee to another person or another event, please email us.

FUNDRAISING

GENERAL

IS FUNDRAISING COMPULSORY?

By fundraising a minimum of $100 for the MS Walk Run + Roll, you provide vital support and services to people living with multiple sclerosis. Every dollar you raise will go directly to ensuring the thousands of Australians with multiple sclerosis are able to receive the support and care they need to live well. Find out how your fundraising helps Australians Fight MS.

It can be as easy as asking your family and friends to support you in this challenge. Your commitment and effort will not only be a rewarding experience for you but will ultimately support people living with multiple sclerosis.

WHERE DOES MY FUNDRAISING GO?

Your fundraising goes directly to offering services and support to people living with multiple sclerosis, while the search for a cure continues. It allows us to fund programs like MS Connect and MS Advisor, providing those with multiple sclerosis access to a caring voice at the end of the phone line and specialist advice and guidance on how to manage their symptoms. Your support ensures no one faces their journey alone.

WHAT IS THE BEST WAY TO GET STARTED?

Getting started can be a bit daunting but you’ll be surprised at how simple it is. Below are our top 3 tips for getting yourself moving.

  1. Your online fundraising page is the most simple and effective way to kick start your fundraising. By adding your personal story and an image, people are 10 times more likely to support you.
  2. By making a personal donation to your fundraising page, you take away that pressure of the first donation. Your donation can set the tone for your supporters. It is a fantastic way to get yourself moving towards your goal and show your commitment.
  3. Send an email to your networks or share your page on social media. Simply spread the message of your fundraising – you’ll be amazed at who will support you when you ask.

HOW DO I COLLECT MONEY THAT I FUNDRAISE?

The best way to get people donating, is directly through your online page. This provides them with an instant tax deductible receipt and means you can keep track of your fundraising efforts.

If you intend to host a fundraising event to collect further cash donations please see our hints and tips below.

CAN PEOPLE WHO DONATE GET A TAX DEDUCTIBLE RECEIPT?

All donations over $2.00 are tax deductible. Anyone who donates through your online page will be instantly emailed their receipt.

WHAT IS MATCHED GIVING?

70% of companies in Australia offer ‘matching funding’ as part of their employee benefits. This means they support their employees’ charitable efforts by matching their fundraising dollar for dollar. It is a great way to double your fundraising efforts – and all you need to do is ask. Speak to your HR department and ask them for their support.

We can provide your company with any documentation they may need, including tax-deductible receipts, information about what we do and a letter of thanks and recognition.

BANKING OFFLINE DONATIONS?

If you receive cash and cheque donations in person rather than online, we will issue you with three key documents:

  1. An Authority to Fundraise (required for any offline fundraising)
  2. A Donation Register
  3. Electronic Funds Transfer (EFT) form to bank your funds 

To request these documents, simply contact our Supporter Engagement Team.

1300 733 690 events@ms.org.au

Once you have received them, simply follow the below steps!

  1. Keep the donation register up to date
     
    Firstly, say a huge thank you to your donor! Fill in the register with your donor’s name and email address, so they can receive a tax receipt for their donation.
     
  2. Finished Fundraising – now Complete your EFT Form
     
    When you have collected all offline donations, fill in the EFT Form with the total amount being deposited. The EFT form has your unique reference number for banking your donations. This reference number is important to ensure your donations can be added to your fundraising page.
     
  3. Bank the money

    Now you can transfer the funds to MS using the following bank details:
     
    MS banking details are:
    Multiple Sclerosis Limited
    BSB: 033-112
    Account: 256562
     
  4. Send us your Donation Register and EFT form

    Email the Donations Register and the EFT form to events@ms.org.au 

    Please note we need to receive the deposit before we can update your fundraising page.

    Questions? Our Events team will be more than happy

1300 733 690 events@ms.org.au

I AM THINKING OF HOSTING A FUNDRAISING EVENT. WHAT ARE THE BEST STEPS TO GET STARTED?

Good on you for taking your fundraising to the next level! First step, is to contact us. Our team will help you register your event, offer helpful advice and provide you with:

  • Your Authority To Fundraise letter- this is used to demonstrate that your event has been officially approved by MS as a fundraising activity for the MS Walk Run + Roll.
  • Any fundraising materials you request such as MS flyers, posters and banners
  • Receipt books and donation boxes for use at events
  • MS Walk Run + Roll logos and MS logos for use in promotional materials
  • An MS Ambassador to speak about multiple sclerosis and how it affects their lives
  • Ongoing support, advice and practical assistance

Whether it is a BBQ or a sit down dinner, we are here to help every step of the way.

FACEBOOK FUNDRAISING

HOW DO I USE FACEBOOK FUNDRAISING?

Facebook is a great place to encourage your friends, family and colleagues to support you! Always share your MS Walk Run + Roll Fundraising page to Facebook as opposed to setting up a Facebook fundraiser. This way you can be sure that all your funds raised will be shown on your MS Walk Run + Roll Fundraising page.

Furthermore, we recommend you do not use the Facebook Donate button, as we cannot link any of the funds received through a Facebook fundraiser to your MS Walk Run + Roll Fundraising page.

WHAT IS THE OFFICIAL CHARITY NAME AND NUMBER FOR THE MS WALK RUN + ROLL?

Multiple Sclerosis Limited, ABN 66 004 942 287

WILL MULTIPLE SCLEROSIS (MSL) STILL RECEIVE THE FUNDS?

Yes, if you have selected Multiple Sclerosis Limited as your charity of choice, we’ll receive the funds. However, please note there will be a slight delay. Also, your donors will receive a receipt a from PayPal Giving Fund, not Multiple Sclerosis Limited.

WHY AREN'T THE DONATIONS THAT I AM RECEIVING ON MY FACEBOOK PAGE SHOWING UP?

Facebook donations are managed by a third party (PayPal Giving Fund), so we cannot sync these donations with your MS Walk Run + Roll fundraising page.

Therefore, the best way to receive donations from your friends, colleagues and family is by sharing your fundraising page to Facebook, as opposed to using the Facebook Donate button.

I HAVE SELECTED THE INCORRECT MS ORGANISATION?

If you have selected the incorrect MS organisation on Facebook, please contact us and have the following information ready: your full name, amount and the fundraising closure date. Please contact our Support Engagement Team.

1300 733 690 events@ms.org.au

TEAMS

TEAM CAPTAINS

HOW DO I CREATE A TEAM?

If you are planning on taking part with a mate or ten, you can make it official by forming a team. Teams can be set up during registration, or afterwards by selecting on your Dashboard.

CREATE A TEAM

CAN I CHANGE MY TEAM NAME?

After a team has been created, to change the team name, the Team Captain will need to contact our Support Engagement Team.

1300 733 690 events@ms.org.au

CAN I REMOVE A TEAM MEMBER FROM MY TEAM?

Sometimes participants join your team by accident or because they're looking for other people to ride with in the challenge. As the Team Captain, it is your choice whether a participant should be on your team or not.

To remove a participant from your team, please contact our Support Engagement Team.

1300 733 690 events@ms.org.au

To make your team Invite Only, go to Edit Team Page in your Team Dashboard and select NO for Allow Anyone To Join My Team.

Edit Team Page

I NO LONGER WANT TO BE TEAM CAPTAIN?

To change the Team Captain for your team, please contact our Support Engagement Team.

1300 733 690 events@ms.org.au

IS IT POSSIBLE FOR MY COMPANY TO PAY OUR REGISTRATIONS IN BULK?

Yes, if you are participating we can happily organise a team payment code for you, which allows your company to pay registrations in bulk. Simply contact us and we can arrange this for you.

TEAM MEMBERS

HOW DO I JOIN A TEAM?

During registration, you will be able to search for the team you'd like to join.

Once registered, search for the team you'd like to join, and simply click on the Join Us button on the team page while logged in to your own account. This will automatically connect you to the team.

FIND A TEAM

If a team is set up as invite only, you will need to contact the Team Captain and request that they send you an invite to join their team.

HOW DO I LEAVE A TEAM?

If you have joined a team by accident or simply wish to leave a team, please contact our Support Engagement Team.

1300 733 690 events@ms.org.au

CAN I JOIN MORE THAN ONE TEAM?

Unfortunately, each participant can only be a member of one team at any one time. To join a new team, you will need to leave the team you are currently in.

CAN I JOIN A TEAM IN A DIFFERENT CITY/EVENT?

Yes, teams can be made up of participants from the Canberra, Launceston, Melbourne and/or Sydney MS Walk Run + Roll.

ACTIVITY TRACKING

GENERAL

HOW DO I SET UP MY FITNESS APP?

To complete your MS Virtual Walk Run + Roll, you will be able to connect your fitness app to your Fundraiser Dashboard, to track your progress.

Download the MapMyFitness or Fitbit app, and set up an account

Log in to your Fundraiser Dashboard

From the My Fitness Activity page, select your chosen app

Follow the prompts to connect your account

DOWNLOAD APP

   

HOW DO I LOG MY ACTIVITY ONLINE?

You will be able to log your activity either automatically via a connect device/app, or manually on your Fundraiser Dashboard.

LOG YOUR ACTIVITY AUTOMATICALLY

  1. Download the Fitbit or MapMyFitness app, and set up an account
  2. Log in to your Fundraiser Dashboard
  3. From the My Fitness Activity page, select your chosen app
  4. Follow the prompts to connect your account
  5. Your Activity Tracking will update each day, with the previous day's distances

NB  Remember to start, stop and save your activity in the app, otherwise the distances will not be synced to your Fundraiser Dashboard.

LOG YOUR ACTIVITY MANUALLY

  1. Log in to your Fundraiser Dashboard
  2. Select My Fitness Activity
  3. Under Add Activity, enter the date and distance of your activity

The kilometres will now appear on your activity tracker

CAN I START RECORDING MY ACTIVITY IN THE LEAD UP TO THE EVENT?

Only kilometres you walk, run or roll on Event Day will count towards your total. Any previous activity will be reset to zero on Event Day eve.

MAP MY FITNESS

HOW DO I CONNECT WITH MAPMYFITNESS/WALK/RUN?

If you would like to use MapMyFitness to track your activity, you can connect it from the My Fitness Activity page on your Fundraiser Dashboard. All rides after you have connected your MapMyFitness account will be synced and recorded, within 24 hours of them being saved, provided the activity is saved as public.

 

DOWNLOAD APP

HOW DO I CONNECT MAPMYWALK/RUN?

MapMyFitness is the umbrella under which Under Armour has united the group of apps it purchased, which include MapMyRide, MapMyWalk, MapMyRun etc.

Your login credentials for any of these apps will allow you to connect through the MapMyFitness, despite the mis-match in branding. So you can connect your existing MapMyRun/Walk/Ride etc. account using the MapMyFitness option on the Fundraiser Dashboard.

WHY ISN'T MY ACTIVITY SYNCING FROM MAPMYFITNESS?

If your activity doesn't appear on your Fundraiser Dashboard within 24 hours of saving it to MapMyFitness, one of the following may be the cause:

  1. Only activity completed after connecting your MapMyFitness account to your Fundraiser Dashboard can be synced. If you completed and saved your activity prior to connecting your MapMyFitness account to your Fundraiser Dashboard, these activities will not appear.
  2. If the activity is saved as "private", the MS Walk Run + Roll platform will be unable to sync your activities. Please note that changing your privacy settings will not sync past activity.

HOW DO I DISCONNECT FROM MAPMYFITNESS?

To disconnect your MapMyFitness account from your Fundraiser Dashboard, you can do so from the My Fitness Activity page on your dashboard. Once your MapMyFitness account is disconnected, no future activities will be synced.

FITBIT

HOW DO I CONNECT WITH FITBIT?

If you would like to use Fitbit to track your activities, you can connect it from the My Fitness Activity page on your Fundraiser Dashboard. All activities after you have connected your Fitbit account will be synced and recorded, within 24 hours of them being saved, provided you have started and ended the activity on Fitbit.

 

DOWNLOAD APP

WHICH OF THE FITBIT SETTINGS ARE MANDATORY?

When connecting your Fitbit account throught your My Fitness Activity page on your MS Gong Ride Dashboard, the website will request access to data from your Fitbit account. From the options presented, only Profile and Activities and Exercise are required for the sync to function. 

WHY ISN'T MY RIDE SYNCING FROM FITBIT?

When using Fitbit, you must ‘start’ and 'end' an activity and save it, for the data to sync. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your device.

HOW DO I DISCONNECT FROM FITBIT?

To disconnect your Fitbit account, you can do so from the My Fitness Activity page on your Fundraiser Dashboard. Once your Fitbit account is disconnected, no future activities will be synced.

OTHER APPS

CAN I USE A DIFFERENT APP?

At present, MS Walk Run + Roll only has an automated connection with Fitbit and MapMyFitness. However, that doesn't mean you can't use other apps, i.e. Runtastic, Garmin Connect, Google Fit, etc, to participate in the MS Virtual Walk Run + Roll.

If you would prefer to keep using the same app you use currently to log your activities, simply record the distance manually on the My Fitness Activity page of your Fundraiser Dashboard.

WHAT IS LIVE STREAMING?

Live streaming provides the ability for fundraisers to embed video players on their fundraising pages and then stream live video direct to it from other services such as their smart phone, their computer, gaming platforms like PS4, etc

These video streams can be viewed directly on their fundraising pages by friends and family members, allowing for direct interaction between the fundraiser and visitors.

MERCHANDISE

RUNNING APPAREL

DO YOU HOLD ANY STOCK?

Running Apparel is Made To Order and no stock is held by Multiple Sclerosis Limited (MSL). When you place an order for a product from our Running apparel ranges, we order that product in the size selected, from our supplier.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Running Apparel are Made to Order and take approximately six (6) weeks to deliver. Production takes approximately four (4) weeks. We then quality check, pack and send the order to you which takes a further 7-14 days.

If you would like to wear your running apparel at the event, please place your order no later than six weeks out from the event day.

CAN I EXCHANGE OR RETURN A MADE TO ORDER ITEM?

Running Apparel items are final sale. They cannot be cancelled, changed, exchanged, returned, or refunded after order has been placed.

CAN I TRACK MY ORDER?

Once your order is shipped, you will be emailed a shipping confirmation containing a tracking link for your order:

  • Select View My Order from within the email
  • Beneath the map, you will find a clickable Tracking Number for your order

CASUAL APPAREL

WHAT IS MANUFACTURER DIRECT APPAREL?

Manufacturer Direct apparel are products on our store, i.e. t-shirts, hoodies, polos and tote bags, that are Made To Order and shipped to you directly by our supplier.

HOW LONG WILL MY ORDER TAKE TO DELIVER?

Manufacturer Direct apparel take approximately three (3) weeks to deliver. Production takes approximately 5-7 days and shipping a further 7-14 days.

CAN I TRACK MY ORDER?

Once your order is shipped, you will be emailed a shipping confirmation containing a tracking link for your order:

  • Select View My Order from within the email
  • Beneath the map, you will find a clickable Tracking Number for your order

CUSTOM TEAM APPAREL

WHAT IS CUSTOM TEAM APPAREL?

Custom apparel are products from our Running Apparel range that is designed and produced with your own logos and/or artwork. Whether you are a team of 2 or 200, you too can Walk, Run or Roll to Fight MS in an MS Custom Team Kit!

HOW MUCH DO YOU CHARGE FOR SETUP AND DESIGN?

With MS Custom apparel, there are no setup or design fees (for up to 3 revisions to your artwork).

HOW MANY ARTWORK REVISIONS CAN I MAKE?

We hope to have your artwork finalised within 2-3 edits. If further revisions are required, an additional design fee may be charged.

IS THERE A MINIMUM ORDER QUANTITY?

No, there is no minimum order quantity for MS Custom apparel.

DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?

If you are ordering ten (10) or more pieces of MS Custom apparel, we offer discounts starting at 10%. For orders of twenty (20) pieces, or more, please Contact Us for a quote.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Once your artwork is approved, and your order is paid and submitted, it will take approximately six (6) weeks to deliver. Production takes approximately four (4) weeks and shipping a further 7-14 days.

CAN I EXCHANGE OR RETURN CUSTOM APPAREL?

Custom Apparel is Made To Order and final sale. They cannot be cancelled, changed, exchanged, returned or refunded after order has been placed.

CAN I TRACK MY ORDER?

Once your order is shipped, you will be emailed a shipping confirmation containing a tracking link for your order:

  • Select View My Order from within the email
  • Beneath the map, you will find a clickable Tracking Number for your order